Terms and conditions

Who we are

Find support for your family is managed by the Department for Education. The Department for Education will be referred to as ‘we’ from now on.

Using Find support for your family

You agree to use Find support for your family only for lawful purposes. You must also use it in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by anyone else.

We update Find support for your family all the time. We can change or remove content at any time without notice.

Linking to Find support for your family

We welcome and encourage other websites to link to Find support for your family.

You must contact us for permission if you want to either:

  • charge your website’s users to click on a link to any page on Find support for your family
  • say your website is associated with or endorsed by Find support for your family or another government department or agency

Links to family support service organisations

Find support for your family links to websites and organisations that are managed by local authorities, agencies, service providers or other organisations. We do not have any control over the content on these websites.

We’re not responsible for:

  • the protection of any information you give to these websites
  • any loss or damage that may come from your use of these websites, or any other websites they link to

Linking to a website does not constitute an endorsement of that website or service by the Department for Education or any other agency.

You should read all terms and conditions, privacy policies and end user licences that relate to these websites before you use them.

Should you have a concern about the content of a site we link to please email:

find-support-for-your-family.service@education.gov.uk

Disclaimer

While we make every effort to keep Find support for your family up to date, we do not provide any guarantees, conditions or warranties that the information will be:

  • current
  • secure
  • accurate
  • complete
  • free from bugs or viruses

We do not publish advice on Find support for your family. You should get professional or specialist advice before doing anything on the basis of the content.

We’re not liable for any loss or damage that may come from using Find support for your family. This includes:

  • any direct, indirect or consequential losses
  • any loss or damage caused by civil wrongs (‘tort’, including negligence), breach of contract or otherwise
  • the use of Find support for your family and any websites that are linked to or from it
  • the inability to use Find support for your family and any websites that are linked to or from it

This applies if the loss or damage was foreseeable, arose in the normal course of things or you advised us that it might happen.

This includes (but is not limited to) the loss of your:

  • income or revenue
  • salary, benefits or other payments
  • business
  • profits or contracts
  • opportunity
  • anticipated savings
  • data
  • goodwill or reputation
  • tangible property
  • intangible property, including loss, corruption or damage to data or any computer system
  • wasted management or office time

We may still be liable for:

  • death or personal injury arising from our negligence
  • fraudulent misrepresentation
  • any other liability which cannot be excluded or limited under applicable law

Requests to remove content

You can ask for content to be removed from Find support for your family. We’ll remove content:

  • in order to comply with data protection legislation covering the rights and freedoms of individuals
  • if it breaches copyright laws, contains sensitive personal data or material that may be considered obscene or defamatory

Contact us by sending an email to find-support-for-your-family.service@education.gov.uk to ask for content to be removed. You’ll need to send us the web address (URL) of the content and explain why you think it should be removed. We’ll reply to let you know whether we’ll remove it.

We remove content at our discretion in discussion with the department or agency responsible for it. You can still request information under the Freedom of Information Act and the Data Protection Act.

Information about you and your visits to Find support for your family

We collect information about you in accordance with our cookie policy.

Virus protection

We make every effort to check and test Find support for your family for viruses at every stage of production.

You must make sure that the way you use Find support for your family does not expose you to the risk of viruses, malicious computer code or other forms of interference which can damage your computer system.

We’re not responsible for any loss, disruption or damage to your data or computer system that might happen when you use Find support for your family.

Viruses, hacking and other offences

When using Find support for your family, you must not introduce viruses, trojans, worms, logic bombs or any other material that’s malicious or technologically harmful.

You must not try to gain unauthorised access to Find support for your family, the server on which it’s stored or any server, computer or database connected to it.

You must not attack Find support for your family in any way. This includes denial-of-service attacks.

We’ll report any attacks or attempts to gain unauthorised access to Find support for your family to the relevant law enforcement authorities and share information about you with them.

Governing law

These terms and conditions are governed by and construed in accordance with the laws of England.

Any dispute you have which relates to these terms and conditions, or your use of Find support for your family (whether it be contractual or non-contractual), will be subject to the exclusive jurisdiction of the courts of England.

General

We’re not liable if we fail to comply with these terms and conditions because of circumstances beyond our reasonable control.

We might decide not to exercise or enforce any right available to us under these terms and conditions. We can always decide to exercise or enforce that right at a later date.

Doing this once will not mean we automatically waive the right on any other occasion.

If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions will still apply.

Changes to these terms and conditions

Please check these terms and conditions regularly. We can update them at any time without notice.

You’ll agree to any changes if you continue to use Find support for your family after the terms and conditions have been updated.

Last updated: 22 December 2022.